Insights

Articles and podcast episodes from the Finalytics team

October 30, 2022By Michael Carter
Community Financial Institutions Whistling Past The Graveyard
Community banks and credit unions may not be as frightened as they should be about the gap between what consumers expect and what they get when banking digitally. In The Financial Brand (TFB) article…
October 16, 2022By Tod Cordill
Finovate 2022: Finding Ways To Bring Brand Value to Digital Channels
William Mills, CEO of the William Mills Agency, interviewed Craig McLaughlin, CEO of Finalytics.ai, at Finovate Fall last month. The two gentlemen discussed how AI and Big Data can be used to humanize…
October 1, 2022By Michael Carter
Consumers Want Personalized Experiences
A few years ago, an article in The Financial Brand highlighted the need for bankers to begin to think and act like retailers. The article What Bankers Can Learn From The Retail Industry is now very…
August 18, 2022By Tod Cordill
Account for Four CU Opportunities While Budgeting for 2023
In a previous blog post, we discussed three challenges and insights that credit unions are up against this budget planning cycle. This time, there is good news – four opportunities and actionable…
August 10, 2022By Michael Carter
3 Challenges Credit Unions Should Focus On As They Plan for 2023
Does the near future hold challenges to overcome, or opportunities to leverage? The answer is “both.” Success, however, comes from tackling both quickly. For that, resources (humans, technology)…
July 30, 2022By Sisa Wang
Birthday Complainers, Next Gen Hires and Hungry AI – Boston Tradeshow Takeaways
Earlier this month, Finalytics.ai attended two conferences in Boston – Future Branches and CXFS/NGCX. Attendees and vendors alike were excited to get back in person to discuss (read: vent and…
July 8, 2022By Michael Carter
Three Ways Digital Banking Can Kill Credit Union Member Satisfaction
Taking samples from all asset and member sizes of credit unions, we measured the strategic value placed on digital against the CU’s state of readiness in supporting digital across four main areas of…
March 29, 2022By Michael Carter
Is Digital Arms Race Causing Lack of Focus on Members?
The 2022 Digital Maturity Report showed that an overwhelming majority of credit unions believe digital is the key to retaining their current members and attracting new ones. Yet, in the same survey…
March 15, 2022By Michael Carter
Why We Believe In Credit Unions – Highlights of CUNA GAC 2022
Below we offer a snapshot of some extraordinary aspects of the conference. Fair warning, we are ardent supporters of the credit union mission and believe the difference made by them in each community…
January 26, 2022By Sara Wainwright-Feldman
While AI Grows, Digital Banking Becomes Ubiquitous
While we focus on the use of AI for businesses, we can’t deny that the use of AI in other areas of our lives grows every day. Recently, I watched The Beatles’ “Get Back” film directed by Peter…
December 31, 2021By Sara Wainwright-Feldman
Our 5 Most Popular Posts of 2021
As we close out 2021, we looked at which of our Insight posts had the most views and were pleased about what we found.
December 14, 2021By Sara Wainwright-Feldman
Three Must-Haves for 2022
Finalytics.ai believes that in 2022 members will expect to be able to access 75% of all banking services digitally.