Insights

Articles and podcast episodes from the Finalytics team

June 29, 2021By Sara Wainwright-Feldman
Digital-First Doesn’t Mean Digital-Only
These are the Data, Customer Experience (CX) and Artificial Intelligence (AI) stories we’re reading here at Finalytics.ai this week.
June 28, 2021By Sara Wainwright-Feldman
Digital Experience at Top 50 CUs Points to Critical Challenges
Finalytics.ai, the creator of the first journey orchestration platform purpose-built for community financial institutions, has published a new report on the digital experience at the top 50 credit…
June 21, 2021By Sara Wainwright-Feldman
The Changing Attitude Towards AI
We’re putting together a list of data, customer experience (CX), and artificial intelligence (AI) stories we’re reading here at Finalytics.ai. We hope these are helpful in supporting your members…
March 18, 2021By Sara Wainwright-Feldman
Digital Transformation Is About New Business Models, Not New Tech
Fintechs and other banking disrupters have targeted pain points and are tackling them with fresh business models. Banks and credit unions that would survive and win must beat them at their own…
February 17, 2021By Sara Wainwright-Feldman
The Importance of Customer Service in the Era of Digital Banks
When we ask executives at community banks and credit unions (CUs) what sets them apart from their competitors, we get the same answer every single time: “It’s our customer service.” However, when…
February 2, 2021By Sara Wainwright-Feldman
Ten Things Your Credit Union Members Won’t Tell You
We spend a good amount of time interviewing credit union (CU) members one-on-one to understand how they manage their finances. While we have an outline for these interviews, we approach those…
April 9, 2020By Sara Wainwright-Feldman
Deploying Third-Party Financial Service Technology
I stay in touch with a large network of contacts from throughout financial services and fintech. Aside from the worry, fear, and frustrations all of us are facing at the moment, I’m hearing a growing…