2023 Credit Union Digital Experience Report
The annual deep dive into the largest Credit Unions in America by asset size, to analyze digital experiences across the industry.
Overall Digital Experience Winners
Overall WinnersThese credit unions achieved the highest average scores across categories, earning their place as digital experience leaders. Overall, they demonstrate a strong commitment to their members by providing them with the experience, features, and aesthetics they deserve.
The scores, rated from one to five, include both quantitative and qualitative criteria. The scores reflect our analysis of the sites during a specific snapshot in time.
We assembled an interdisciplinary team in UX, Design, Content, and Analytics to conduct a heuristic evaluation of each credit union’s site. We scored them according to best practices in the following categories:
- User Experience
- Analytics & SEO
- Key Features & Functionality
- Visual Design & Branding
- Digital Marketing
- Security & Privacy
Get the Report
Download the report to see the winners in each of the seven categories and learn how you can improve your financial institution’s digital experience.
2023 CU DX Report
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