Insights

Articles and podcast episodes from the Finalytics team

November 3, 2026By Alex Jimenez
Smaller Financial Institutions Start Closer to Their People and Move Faster
In his first week at Webster Bank, a community bank, Todd Purcell told a colleague that the smaller budget worried him. Todd, now SVP and Head of Digital Strategy at TD Bank, had come to Webster from…
October 29, 2026By Alex Jimenez
What AI Requires of Banks and Credit Unions
Theo Lau, founder of Unconventional Ventures, says the gap between AI hype and results sits in organizational readiness. Many institutions announce they are doing AI without a strategy or a defined…
October 27, 2026By Alex Jimenez
Your Examiner Already Knows How to Look at AI
A strong funding request can die on a single question. A question does not have to touch the merits to stop a case. It only must sound prudent and land on someone who cannot answer it. One question…
October 27, 2026By Alex Jimenez
What Buyers and Vendors Owe Each Other Before and After the Contract
In most vendor selections, buyers sit through a demo and have to decide how much of what they hear to believe. A demo covers a lot of ground in a short time, and the people who run it want to win the…
October 15, 2026By Alex Jimenez
Your Best Case Can Still Stall After You Submit
You did everything the process asks. You talked to finance before the meeting. You walked the head of IT through the integration. You had the sponsors nodding in the hallway. You walked into the…
October 15, 2026By Alex Jimenez
How AI Is Changing the Way Customers Discover Banks and Credit Unions
Steven Ramirez, CEO of Beyond the Arc, says the early stage of the customer journey now starts on AI platforms. People ask ChatGPT, Gemini, or Claude which institution to consider, and the ranked list…
October 13, 2026By Alex Jimenez
Digital is Where the Relationship Lives Now
A member walks into her local branch to sort out a mixed-up direct deposit. The teller pulls up her account, fixes it in four minutes, and asks about her daughter’s college applications. She leaves…
October 12, 2026By Alex Jimenez
Your Behavioral Intelligence Case Is Won Before the Budget Meeting
Leadership has handed you a growth target bigger than any you have carried and attached a condition to it. The growth must last. You already know how to move a number for one quarter. Run a rate…
October 8, 2026By Alex Jimenez
They Leave Well Before They Close the Account
Most retention reports tell a reassuring story. Members stay, deposits hold, accounts stay open, and churn comes in low again this quarter. Underneath those steady numbers, the relationships they…
October 6, 2026By Alex Jimenez
Let the Strategy Pick the Technology
An executive came back from a conference convinced that interactive teller machines would soon replace the ATM and that the institution had to move first. The team traveled to another bank to see the…
October 2, 2026By Alex Jimenez
Your Website Is the Busiest Branch Nobody Staffs
Every branch is staffed. The institution pays for people to be there all day, so anyone who comes in finds someone ready to help. That staffing is a salary line, and nobody on the budget committee…
October 1, 2026By Alex Jimenez
Why Digital Leaders Must Be Storytellers
At TD Bank, digital logs 22 million logins a month, 1.2 billion a year. For Todd Purcell, SVP and Head of Digital Strategy at TD Bank, that number settles the argument: digital is the business itself.