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In the News

Data-Driven Customer Experience Still Requires Empathy

These are the Data, Customer Experience (CX) and Artificial Intelligence (AI) stories we’re reading here at Finalytics.ai this week. AI […]

User Experience

Journey Orchestration – Turning Bankers Into Retailers

Journey orchestration is more than personalization Marketing has “gifted” our industry with many buzz words. The overuse of them has, […]

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User Experience

We Must Seek Customer Experience Simplicity

These are the Data, Customer Experience (CX) and Artificial Intelligence (AI) stories we’re reading here at Finalytics.ai this week. Using […]

Artificial Intelligence

Digital-First Doesn’t Mean Digital-Only

These are the Data, Customer Experience (CX) and Artificial Intelligence (AI) stories we’re reading here at Finalytics.ai this week. CX […]

Digital Strategy

Digital Experience at Top 50 CUs Points to Critical Challenges

Finalytics.ai, the creator of the first journey orchestration platform purpose-built for community financial institutions, has published a new report on […]

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Artificial Intelligence

The Changing Attitude Towards AI

We’re putting together a list of data, customer experience (CX), and artificial intelligence (AI) stories we’re reading here at Finalytics.ai. […]

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Digital Strategy

Digital Transformation Is About New Business Models, Not New Tech

Innovative technologies may change how financial services are delivered, but ultimately they are the means, not the end. Fintechs and […]

User Experience

The Importance of Customer Service in the Era of Digital Banks

When we ask executives at community banks and credit unions (CUs) what sets them apart from their competitors, we get […]

Digital Strategy

Ten Things Your Credit Union Members Won’t Tell You

Direct interviews with current and prospective members can bring out insights that are invaluable in defining better member experiences We […]

Compass
Best Practices

Deploying Third-Party Financial Service Technology

A Guide for Bankers and Vendors I stay in touch with a large network of contacts from throughout financial services […]