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How To Improve User Experience – CU Digital Experience Report

Earlier this month, released its 2023 Credit Union Digital Experience report on the state of digital at the largest […]

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Vystar Credit Union Claims Top Honors in 2023 Credit Union Digital Experience Report

The 2023 Credit Union Digital Experience report is’s fifth annual report on the digital experiences offered by the 100 […]


Community Financial Institutions Whistling Past The Graveyard

Community banks and credit unions may not be as frightened as they should be about the gap between what consumers […]

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Visions FCU Wows Members, Drives Conversions, Wins Awards

For Tom Novak, Chief Digital Officer at Visions Federal Credit Union, digital transformation is a journey, not a destination, and […]

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Finovate 2022: Finding Ways To Bring Brand Value to Digital Channels

William Mills, CEO of the William Mills Agency, interviewed Craig McLaughlin, CEO of, at Finovate Fall last month.  The […]

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Huge Conversion Increase at Visions FCU Discussed at Finovate Fall 2022

If You Can Make It Here, You Can Make It Anywhere At Finovate Fall 2022 in New York, co-founders […]

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Consumers Want Personalized Experiences

A few years ago, an article in The Financial Brand highlighted the need for bankers to begin to think and […]

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Account for Four CU Opportunities While Budgeting for 2023

If you didn’t budget for change, now is your chance.   In a previous blog post, we discussed three challenges and […]

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3 Challenges Credit Unions Should Focus On As They Plan for 2023

Budgeting Season is Here Does the near future hold challenges to overcome, or opportunities to leverage? The answer is “both.” […]

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Birthday Complainers, Next Gen Hires and Hungry AI – Boston Tradeshow Takeaways

What are the bankers and financial futurists talking about this summer? Earlier this month, attended two conferences in Boston […]


Three Ways Digital Banking Can Kill Credit Union Member Satisfaction

Gauging the digital maturity of credit unions. Taking samples from all asset and member sizes of credit unions, we measured […]

Digital Maturity Report

Is Digital Arms Race Causing Lack of Focus on Members?

80% of CUs believe digital is essential to their competitive strategy. The 2022 Digital Maturity Report showed that an overwhelming […]