In the News: How Digital Can Be Harnessed to Revolutionize Member Service

Alex Jimenez

October 8, 2021

The co-founders of, Craig McLaughlin, CEO, and Mark Ryan, Chief Analytics Officer, were interviewed for The CU2.0 Podcast. They answer the question, “how do you deliver first rate member service through digital channels?”

Also, they cover “why so many big data projects fizzled into failure at credit unions a decade ago and also why ai – artificial intelligence – is the engine that is reshaping financial services.”

You can listen to the podcast here.


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