The 2021 Credit Union Digital Experience Report

The best in credit union digital, ranked.

Download the 2021 Report to Find:

  • The top 50 digital experience winners
  • Key results and findings across User Experience, Analytics & SEO, Visual Design & Branding, Key Functionality, Content, and Digital Marketing
  • Industry trends and insights such as artificial intelligence, platformification, and global digital transformation
  • Your credit union’s digital ranking

Credit union leaders are facing an unprecedented challenge.

Rising consumer expectations for digital coincided with the temporary closing of a primary service channel. While branch closures are temporary, members may have changed the way they bank forever.

When the stakes are this high — who is leading, and who is lagging?

To find out, we took a deep dive on 50 of the nation’s largest credit union website to provide a holistic view of the industry. In this competitive analysis, discover learnings from credit unions that display a strong commitment to providing members a leading class digital experience.

In a year like no other, Finalytics.AI analyzed the websites of the nation’s largest credit unions to discover the state of digital experience across the industry.

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